Delivering the Best Patient Experience: A Panel Presentation


Aired August 20th, 2020 @ 11:30 AM ET

A thriving practice depends on delivering a great patient experience—the kind that keeps patients coming back, purchasing optical, and recommending you to their friends. 

And don’t think a great patient experience is just for existing patients, or that it starts when they come through your front door! The patient experience begins from the moment a prospective patient starts looking for an eye doctor and comes across your website or Facebook profile. The impression you make then and there, based on how you come across and the reviews existing patients have left about your practice make all the difference in growing your patient base.

Watch this fantastic panel webinar, presented by EyeCarePro and Jobson’s Review of Optometric Business. Our guest speakers were three amazing ODs, who represent a broad variety of practice types from the US and Canada, united by the fact that their many patients rave about them!


Fill out the form to watch the webinar recording


Our Presenters

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Laurie Sorrenson, OD, FAAO— Lakeline Vision Source, Austin, TX

Dr. Laurie Sorrenson owns and operates Vision Source practice in Lakeline, TX, and is one of the few board-certified optometrists in the Austin area as well as a part-time faculty member at the University of Houston College of Optometry where she teaches practice management to optometry students in their 4th year. Dr. Sorrenson also lectures around the US and Canada on different topics including staff management, practice efficiencies, keratoconus, contact lenses, and does consulting with other optometrists to help them to better manage their practices.

Dr. Sorrenson attended college in Oklahoma on a basketball scholarship, finishing her Bachelor of Science Degree at the University of Houston. She also received her Doctor of Optometry degree from the University of Houston, College of Optometry in 1985. She earned her academy fellowship from the Academy of Optometry in 1999 and became licensed as an Optometric Glaucoma Specialist.

Dr. Shaun Golemba—Valley Vision Optometry, Port Alberni, BC

With an undergraduate background in Biology and Biochemistry from the University of Regina, Dr. Golemba pursued his Doctor of Optometry degree at the University of Waterloo in Ontario.  Educational interests in Pediatrics and Binocular Vision were enhanced through rotations in clinics in Waterloo and Houston, Texas.

With a passion for Vision Therapy and Low Vision, Dr. Golemba spearheaded the opening of the Valley Vision Optometry Vision Training department for those with binocular vision anomalies and learning disorders. He completed his core education in this area from the Optometric Extension Program Curriculum in 2008.

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Shawn M. Prapta O.D.— Texas State Optical, Midlothian, TX

While at UTA, Dr. Prapta participated in the pre-Optometry program and worked at several Optometric practices, including Texas State Optical Mansfield, before beginning his Doctoral program. In May, 2012, he was awarded a Doctor of Optometry degree from the University Of Houston College Of Optometry. Immediately upon graduation, Dr. Prapta joined Dr. Cameron Smith at Texas State Optical Mansfield as a full-time associate Doctor.

Dr. Prapta is a licensed Therapeutic Optometrist and Optometric Glaucoma Specialist. His main interests involve managing diabetes in the eyes, foreign body removals, and treating ocular infections. He has also received extensive ocular training in cataract and Lasik co-management. Dr. Prapta has been a guest speaker for the Tarrant County Diabetes collaboration where he presented on diabetes and its effects on the eyes. He is a member of the American Optometric Association, Texas Optometric Association, and the Tarrant County Optometric Society.