We don’t need to say this — but we will (for emphasis) — running a modern optometry practice isn’t easy. Between patient care and keeping everything running behind the scenes, if you start to feel stretched thin, you’re not alone.
That’s exactly why EyeCarePro built PatientEngage (formerly GetSetPro). When running your practice becomes more than you can handle, it’s time to turn to the latest and best technology on the market. PatientEngage is a smart, practical solution designed to support the way real optometry practices operate — so you can spend more time with patients and less time distracted by operational complexities.
PatientEngage can equip your practice with a full suite of tools that can make your days run more smoothly and help you catch what might otherwise fall through the cracks. Here are just a few:
Ready to Boost Efficiency and Patient Engagement?
1. Ring AI: Turning Missed Calls into More Appointments
Missed calls aren’t just an inconvenience — they’re lost revenue. Studies suggest that more than one-third of patient calls to healthcare practices go unanswered¹, meaning potential new patients may never call back. That’s where Ring AI changes the game.
This AI-powered system analyzes every call, helping you understand why calls are missed and optimizing front desk workflows to ensure more bookings. Clinics that implement Ring AI have reported measurable improvements in appointment rates just by refining how they handle patient inquiries.
Ring AI provides real-time analytics on patient concerns, allowing practices to refine their response strategies. With 24/7 call coverage, no patient call goes unanswered, even outside business hours. By identifying trends and optimizing scheduling and staffing efficiency, Ring AI ensures that every patient interaction becomes an opportunity to improve engagement and retention.
2. Google Reserve: Eliminating Booking Friction
Did you know that up to 90% of potential patients never even visit your website, stopping at your Google Business Profile or Maps listing instead²? That’s a massive opportunity lost if there’s no easy way to book an appointment right then and there.
EyeCarePro is the only platform offering seamless Google Reserve integration specifically for optometry practices. By integrating Google Reserve, practices can capture that hidden traffic by allowing patients to book appointments directly from Google Search or Maps — no additional steps required.
With instant booking available anytime, patients find it easier than ever to schedule their visits. A prominently displayed “Book Online” button ensures that your practice stands out as the top choice in local searches. Clinics using digital scheduling tools have seen up to a 30% increase in new patient bookings³ — an encouraging sign of what’s possible with simplified access. [Learn More]
3. Business Intelligence Software: Making Smarter Decisions
Are you making business decisions based on gut feeling rather than data? Without clear insights into your practice’s performance, it’s easy to miss growth opportunities.
Business intelligence software provides real-time analytics on financial performance, patient demographics, and inventory trends, allowing you to make data-driven decisions that improve efficiency and profitability. While results vary, practices adopting these tools often report improvements in both efficiency and profitability by identifying areas for growth and eliminating waste⁴.
With a clear view of your business performance, you can ensure your practice remains competitive and scalable.
4. Email Campaigns: Staying Top of Mind Between Visits
Your relationship with patients doesn’t end at checkout. PatientEngage’s built-in email campaign tools help you stay in touch between visits. Whether you’re reminding patients about exams or offering helpful updates, email campaigns help keep your practice top of mind.
You can send professionally designed emails without needing outside marketing help, using prebuilt templates and smart segmentation. Whether it’s reminding patients about annual exams or introducing new services, email campaigns help you stay relevant and drive more return visits.
5. Secure 2-Way Texting: Keeping Communication Clear and Convenient
Patients don’t want to play phone tag. Secure 2-way texting through PatientEngage gives your team a better way to stay in touch—whether you're confirming appointments or responding to quick questions, everything stays simple and direct.
Because it’s HIPAA-compliant, you can send and receive messages with confidence. And because it’s simple to use, patients are more likely to respond. The result? Fewer scheduling gaps and a more consistent experience for your team and your patients.
The Competitive Advantage You Need
Each of these tools helps solve a specific challenge you’re likely facing in your practice. But the real benefit of PatientEngage is how everything works together in one place—without adding complexity.
Built by EyeCarePro with input from practices like yours, PatientEngage is a practical platform that helps you stay on top of daily tasks and keep patients engaged without extra effort. If you're looking for a simpler way to run your practice and connect with patients, we’d love to help.
References
- The Doctor’s Answer. How Missed Calls Affect Your Practice.
- AppsRhino. Ways to Increase the Patient Base of Your Healthcare Business.
- AppsRhino (same as above); results vary by industry
- ReviewOB. The Technology Tool Enabling Us to Understand Pricing and Increase Profitability.
- Updox. Telehealth Report.
- DovePress. AI in Optometry: Current and Future Perspectives.
