Support - EyeCarePro

What Does Support Mean To Us?

Remarkably Responsive. Remarkably Awesome.

Our clients’ needs are at the heart of everything we do

The Support Team delivers best-of-class customer service to our more than 1600 clients via phone, email, chat, and app. Our goal is to not only support our top-notch client base but increase their customer satisfaction by providing quick and efficient customer and technical service. Our team members are specialists in their respective areas including client training, email and domain support, website design and production.

EyeCarePro is a customer-driven company, putting our clients’ needs at the heart of everything we do.

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Meet Lisa

Your EyeCarePro first responder from Kentucky!

She manages incoming calls, chats and emails. Prior to joining Support in 2015 she was an Optician for 12 years then a Certified Ophthalmic Assistant and EHR Trainer for 6 years. She rounded out her experience as an optometry/ophthalmology biller for 3 years before coming to work for EyeCarePro. Wow! Her favorite part of the job is turning a frustrating situation into a positive one.

She loves her dog and the beaches at Fort Desoto State Park in Florida and is usually found reading and learning Spanish when not busy at work.

Meet Tiina

The “Queen of Domains”!

Tiina is part of the crew in Ontario, Canada and since 2012 has been key in the administrative development of the department. From previous work experience with managers that supported individuals with intellectual disabilities she gained insights in interpersonal relationships. At EyeCarePro she loves getting to know doctors and their staff and helping them navigate through the steps to come onboard.

She spends winters in Canada dreaming of being at her Muskoka summer cottage with her family. Tiina is a cat person who also loves a great book!

Meet Ruchama

She has also been with the Support team since 2010!

Experience in writing press releases was an instant plus for the team. She takes innovation and attention to detail seriously and is located in Jerusalem.

She loves reading, cooking and spending time with her family as well as visiting all sorts of places in the Golan Heights.

Meet Dave

The original Support team player!

Way back in the website stone age, Dave was answering the phone, building sites, managing domains, billing clients and basically doing it all for EyeCarePro. Although he now has other responsibilities, he continues to support the team and our clients when his expertise is needed.

Dave hails from Ottawa and can be found canoeing and camping with his family when not sitting at the keyboard.

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