Is PayPal an OD’s Pal?


The convenience of PayPal is undeniable. For a small fee the service makes the swapping of cash for goods and services easy and safe. 

Optometrists may want to have a payment gateway on their website for many reasons, these include:

  • Payment for medical/optometric care received
  • Selling frames or contact lenses
  • Providing nutritional supplements such as Omega3s and AREDS2s, either to patients or as general eCommerce

PayPal obviously comes to mind as it is a well known and simple way to collect payment.

Want to Discuss HIPAA Compliance?

PayPal is NOT HIPAA Compliant!

That’s right. PayPal shares information with 3rd parties and does not ever consent to sign those pesky BAAs, essential for third-party businesses to come into contact with potentially sensitive patient data.

This means that using PayPal to receive payment for medical or optometric services provided is a complete and total breach of HIPAA compliance.

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Don’t Worry, There Are Credit Card Gateway Alternatives!

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There are HIPAA compliant ways you can collect payment through your website. Here are two that we are familiar with:

If you are interested in the ability to collect payment for patient billing, you can check out They can integrate with your own internal billing and their payment gateway can be built right into your website.

If all you are interested in is selling things like contacts and fish oil, a simpler option is They provide secure and safe transactions that can be set to be HIPAA compliant.

But it’s Still Complicated...

Regardless of which service you use, you must take care to ensure that it is set up in a HIPAA compliant manner. HIPAA compliance is a balancing act that we take very seriously, and a tricky setup at the best of times...

Do you have more questions about HIPAA compliance? It is important to have a marketing team who understand optometry and HIPAA alike. After all, don’t you want someone who has your best interests at heart?

Hipaa Security
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Did You Know?

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Marketing Makes All the Difference.

ODSite - Get a premium website designed with your brand and business goals in mind enhanced with optometry’s best practices. Having a website doesn't eliminate the need for broader marketing but it's a start.

ODEssentials- Take the first steps towards new patient marketing with improved local presence in Google search, reputation management, social media and comprehensive integrated marketing campaigns.

ODCapture - Advanced marketing for any practice, ODCapture takes things up a notch by combining advanced content with beauty, branding, and SEO. ODCapture builds your practice into a recognizable brand to be reckoned with.

ODSpecialty - Become the expert and bring in new patients with expansive content, videos, campaigns, marketing material, and referral resources to grow your Vision Therapy, Dry Eye, Scleral Lens, Low Vision, or Myopia Management/Ortho K specialty practice.

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